Shipping policy

Free Express shipping, Australia-wide. Every order ships free by Australia Post Express, with tracking.

When it ships

• Order and pay before 2pm Sydney time on a business day, and it ships the same day.
• Order after 2pm, or on a weekend or public holiday, and it ships the next business day.
• Business days are Monday to Friday, except NSW public holidays.

Delivery

• Australia Post Express usually delivers 1 to 2 business days after dispatch. Regional and remote areas can take longer. We can't guarantee a delivery date.
• We email you a tracking link when your order ships.
• We deliver within Australia only.
• Every parcel is bubble wrapped, packed in waterproof packaging and needs a signature on delivery.
• We're online only, so there are no pickups.

Change or cancel an order

Need to change the address or cancel? Chat with us or email us with your order number as soon as you can. We can change or cancel an order for free until it ships. Once it has shipped, you can return it under our Refund policy.

Late, lost or damaged

We're responsible for your order until it's delivered.

• Running late, or tracking not moving? Contact us and we'll follow it up with Australia Post.
• Lost? Once Australia Post confirms your parcel is lost, we'll send you a replacement or refund you in full.
• Marked as delivered, but you don't have it? Check your letterbox, Parcel Locker and local Post Office, then contact us straight away. We'll investigate with Australia Post.
• Arrived damaged? Tell us as soon as you can, ideally within 48 hours, and send photos or video of the packaging and the device. Please keep the packaging. We'll email you a free return label, then send a replacement or a refund. Telling us later doesn't affect your rights under the Australian Consumer Law.

Marketplace orders

Bought on Back Market, Reebelo or eBay? Delivery times and questions go through that marketplace.

Questions? Chat with us on the website, or email support@clipwireless.com.au.