Refund policy

Last updated: 1 November 2026

We want you to love your device. If you don't, here's how returns work.

Bought on Back Market, Reebelo or eBay? Your return goes through that marketplace. Sign in there, open your order and start a return. This policy covers orders placed on clipwireless.com.au.

Changed your mind?

You have 30 days from delivery to return it.

  • It must come back in the same condition we sent it, fully working, in its original box with all its accessories (including any free ClipCase that came with it).
  • A 10% restocking fee comes off your refund. It's 10% of the price you paid for the item, after any discount.
  • Swapping to a device of equal or higher value instead? There's no restocking fee.
  • You pay the return postage. We email you a prepaid Australia Post label, and its cost ($19 to $24, depending on where you are) comes off your refund.
  • If you bought 2-year cover for the device, we refund the cover in full.

If it comes back damaged, locked or missing something, it isn't in the same condition. We'll contact you before we decide what happens next.

Faulty or not as described?

If your device is faulty, not as described or not of acceptable quality, you're entitled to a remedy under the Australian Consumer Law.

  • Free return. We email you a prepaid label and pay the postage.
  • No fees. No restocking fee and no postage.
  • In the first 30 days, you choose a replacement or a full refund.
  • After 30 days, it's a warranty claim (see our Warranty). We repair it, or replace or refund it if we can't. If the fault is major, can't be fixed, or comes back after a repair, you can choose a full refund.

Marks that match the grade on the listing aren't a fault.

If we can't find a fault, we'll tell you what we tested. You can have it sent back free, or, within 30 days of delivery, return it as a change of mind (the fees above apply).

Wrong or missing item? Tell us within 30 days of delivery. We'll send the right item or refund you, and if anything needs to come back, the label is free. More than 30 days? Email us and we'll sort it out.

How to return

  1. Start a request. Email your order number to support@clipwireless.com.au, use the request form on our Help page, or chat with us on the website.
  2. We check every request within 1 business day, then email you a prepaid Australia Post label.
  3. Remove the locks. Back up, sign out of your Apple Account, turn off Find My and erase the device. If it's a work or school device, ask your IT team to remove device management first. We can't test, refund or repair a locked device. We email you the steps for your device.
  4. Pack it well and include a note with your order number. Post it within 7 days of getting your label.

Please start a request before you send anything, so we know it's coming.

Refunds

Once your return is back and checked, we refund you within 2 business days, to your original payment method. Your bank can take 3 to 5 business days to show it. If you paid with Afterpay or Klarna, the refund goes back to them and they adjust your plan.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Our change-of-mind returns and our warranty are extra to them.

Questions? Chat with us on the website, or email support@clipwireless.com.au.

ClipWireless Pty Ltd · ABN 14 654 894 667 · Suite 41/117 Old Pittwater Rd, Brookvale NSW 2100